SHOP.VENERA-ARAPU.com- property of Clemat Design SRL – 56 Dacia Blvd. Bucharest-Romania J40/130/2013 , fiscal identification: RO31063661 Phone: +40-31-412 4731, firstname.lastname@example.org (hereinafter called "shop.venera-arapu.com" or "we" or “us”) runs an online shop under the internet address www.VENERA-ARAPU.com (hereinafter called "website"). All orders placed by you via the website and our deliveries and services are exclusively subject to the following general terms and conditions, in the version that is valid at the time of the order. We do not accept conflicting terms and conditions of the customer unless we have agreed to their validity in writing.
2. Right to return
You may return merchandise that you have received without indicating any reasons within 10 days by sending the merchandise back. The time limit starts running one day after the day on which you have received the merchandise and instructions about the right to return enclosed separately in writing. Only in cases of merchandise that can not be shipped (e.g. in cases of bulky merchandise) you may exercise your right to return through a written request (e.g. by letter or e-mail). Returns will be accepted for consideration only when we receive them in the given time limit which means that you must ship it out on time. Return shipments will be at your cost and risk. You need to address the return shipment or the request to Clemat Design SRL, 56 Dacia Blvd, Sector. 1, Bucharest, Romania.
Consequences of Return
In case of a valid return, the mutually received benefits are to be returned and eventually drawn profits (e.g. profits drawn from the use of the merchandise) are to be returned. In case that the merchandise has deteriorated, a compensation regarding the value may be claimed. This does not apply in case where the deterioration of the merchandise exclusively results from its inspection as it would have been possible for you in a shop. You also can avoid the obligation to compensate the value by not using the merchandise as if you owned it and by refraining from acts that might affect its value. You will find all documents helpful in connection with the return of the merchandise - together with the delivery note - in your shipment.
Please note that returns can only be accepted from the original shipping country.
All costs will be charged to your card or bank account. In case of a return, the card or bank will be credited. Please note however that any losses incurred due to changes in the exchange rate will not be credited. If you have questions concerning your right to return the merchandise, please send an email to us at email@example.com
3. Important notes
4. Conclusion of contract
5. Saving of Contract
We save your order data. If you wish to receive a print-out of your order, you can print out an "order confirmation". This order confirmation will appear on your screen once you have completed the process by clicking on "submit order" and once your credit card data have been successfully checked. Furthermore, you receive the order confirmation with all given data by email which may be printed out as well.
6. Delivery and Shipping
For more information, assistance, notifications and complaints send us an email on firstname.lastname@example.org